Privacy Policy

Last Updated: January 15, 2026

1. Introduction

At Azion Cloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services and website. Please read this privacy policy carefully.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Purchase or use our services
  • Contact our support team
  • Subscribe to our newsletters or communications
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number)
  • Billing information (credit card details, billing address)
  • Account credentials (username, password)
  • Discord username or other social media handles
  • IP addresses and server access logs

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information about your device and usage:

  • Device information (hardware model, operating system, browser type)
  • Log data (IP address, access times, pages viewed)
  • Usage data (features used, actions taken, performance metrics)
  • Cookies and similar tracking technologies

2.3 Server Data

When you host services with us, we may have access to:

  • Server configuration files
  • Application logs and error reports
  • Backup data (if backup services are used)
  • Performance and resource usage metrics

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

  • Creating and managing your account
  • Providing and maintaining our hosting services
  • Processing payments and billing
  • Providing technical support and customer service
  • Monitoring and improving service performance

3.2 Communication

  • Sending service-related notifications and updates
  • Responding to your inquiries and support requests
  • Sending marketing communications (with your consent)
  • Notifying you about changes to our services or policies

3.3 Security and Compliance

  • Detecting and preventing fraud, abuse, and violations of our Terms of Service
  • Protecting against security threats and DDoS attacks
  • Complying with legal obligations and law enforcement requests
  • Enforcing our terms, conditions, and policies

3.4 Analytics and Improvement

  • Analyzing usage patterns to improve our services
  • Conducting research and development
  • Testing new features and functionality
  • Understanding customer preferences and behavior

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

  • Payment processors (for billing and payment processing)
  • Cloud infrastructure providers (for server hosting and storage)
  • Customer support platforms (for ticket management)
  • Analytics providers (for service improvement)
  • DDoS protection services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, search warrants)
  • Law enforcement requests
  • National security requirements
  • Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Collect information about site usage and performance

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may impact your ability to use some features of our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Data encryption in transit and at rest
  • Secure socket layer (SSL) technology
  • Regular security audits and monitoring
  • Access controls and authentication mechanisms
  • DDoS protection and network security measures
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Upon account termination, we retain your data for 7 days before permanent deletion. Billing and transaction records are retained for 7 years to comply with tax and financial regulations.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

8.4 Restriction and Objection

You can request restriction of processing or object to processing of your personal information in certain circumstances.

8.5 Withdrawal of Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us through our Discord support server or billing portal. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Users between 13 and 18 years of age must have parental or guardian consent to use our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers worldwide.

11. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

  • Email to your registered email address
  • Notice on our website or service dashboard
  • Discord announcements

The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

13. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: Improving our services and security
  • Consent: Marketing communications and optional features
  • Legal Obligation: Compliance with applicable laws

14. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sale of personal information. We do not sell your personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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